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Frequently Asked Questions
What are West Gate Bank's hours?
Regular West Gate Bank business hours for all locations are:
| Monday - Friday |
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| Saturday |
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Where are West Gate Bank's ATMs located?
West Gate Bank has ATM locations at each branch, as well as at Lancaster Event Center and the Ice Box.
How do I set up an automatic payment for my mortgage loan at West Gate Bank?
Please complete this Mortgage Automatic Payment form and mail it to: West Gate Bank Mortgage, PO Box 67069, Lincoln, NE 68506-7069
What do I do if I lose my checks or ATM/Debit card?
If your checks or ATM/Debit card are lost or stolen, please call 402-434-3456 immediately. Please call 1-800-264-5578 during non-banking hours.
How do I log on to Online Banking for the first time?
If you registered for Online Banking when you opened your account, simply go to the Online Banking login section on the home page, click First Time User, and follow the instructions. You will need your account number and the last four digits of your Social Security Number.
What do I do if I lose my password for Online Banking?
If you lose or forget your password for Online Banking, simply go to the Online Banking login page, click First Time User, and follow the instructions. You will need your account number and the last for digits of your Social Security Number. If this does not work, please contact the bank at 402-434-3456.
What is the fee for Online Banking?
None. Online Banking is FREE for all West Gate Bank customers. Simply call 402-434-3456 to register if you have not already done so.
How do I pay my bills online?
To access Online Bill Pay, simply log in to Online Banking, click Pay Bills, and follow the instructions. Once you set up your Bill Payments, you can point and click, and let West Gate Bank do the rest!
Can I access my account information over the telephone?
Yes. To access your account information through Telephone Banking, simply call 402-434-3424. You will need your account number and the last four digits of your Social Security Number.
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